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Pharmaceutical Cold Ship Policy

The FDA requires these items must be shipped in thermal insulated packaging with expedited delivery. Hilco Vision’s program offers free shipping on orders of 12+ refrigerated items, mix & match! Full details below:

Holiday Cold Ship Policy

Thanksgiving 2023 11/20-11/24

  • 2 day shipping: Monday 11/20
  • Next Day Air Only: Tuesday 11/21

Christmas/ New Years 2023:

  • Last Day for Cold Ship 12/20 (customer must be open to receive Thursday 12/21 & 12/22)
  • Resume Cold Ship 1/2/24

Cold Ship Standard (Within 2 Days) – ships on Monday, Tuesday, Wednesday only (excluding holidays)

  • 1-11 items: $22.50 flat fee shipping & materials
  • 12+ items, mix & match, get cold ship fees waived by Customer Service
  • Due to shipping volatility we are currently unable to offer next day delivery of assurances for pharmaceutical products. Please call us if you have an immediate need.

Orders processed by 3pm will ship the same day.

  • All cold ship items are non-returnable.

Each cold ship item is identified by either of these icons in the catalog or supplements

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FDA Guidelines, “All prescription drugs shall be stored at appropriate temperatures and under appropriate conditions in accordance with requirements in the labeling… to help ensure its identity, strength, quality, and purity are not adversely affected.”

Hilco Vision is in compliance with FDA Regulations, therefore follows the manufacturer listed storage & handling instructions for each and every pharmaceutical.