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Privacy Policy

Date of last change 2/16/23


This Privacy Policy is entered into by and between you and Hilco Vision. This policy (together with our Terms of Use) is presented to you in order to help you make an informed decision about using this website and Hilco Vision services and to explain to you what information we collect, how we store that information, and how we may use it. By using or any other page on which this policy appears (the “Hilco Vision Sites”) you are consenting to have your personally and non-personally identifiable data transferred to and/or processed in the United States in accordance with the terms of this Privacy Policy.

Please do not use Hilco Vision Sites if you do not agree with this Policy.

A.  The Information We Collect from You

1.  Non-Personally Identifiable Information

When you enter the Hilco Vision Sites, we may collect certain non-personally identifiable information. This may include your browser information (including browser type, browser version, browser language, browser plug-in type and version, country and time zone from which users access your site, and host operating system and demographic information). We use this information to help diagnose problems with our servers and for other administrative purposes.

In addition, aggregate traffic information may also be collected by the Hilco Vision Sites from this non-personally identifiable information. We may use this data for improving the services offered at,,and

2.  Personally Identifiable Information

Some services offered on the Hilco Vision Sites are only made available if we have certain information about you. To register as a member and access these services, you will, from time to time, be asked to submit personal information about yourself. We collect and process the following personally identifiable information related to our services: (i.e., name, IP address, email address, address, phone number, financial accounts, and government identification number)

3.  Use of Cookies

We use cookies on the Hilco Vision Sites.  By using the Hilco Vision Sites, you accept the use of cookies in accordance with this Privacy Policy. If you do not accept the use of these cookies, please disable them following the instructions in this Privacy Policy.

What is a Cookie?

Cookies are small text files that websites place in your browser when you visit them. When you return to the site, the site can access its previously placed cookie to uniquely identify your browser. Cookies accomplish several different things. They recall your preferences at a website, help content render more efficiently, and improve the overall user experience on a website. They can also help advertisers see what interests you and what advertising may be relevant to you.  For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit

What types of cookies do we use on Hilco Vision Sites?

We primarily use two different types of cookies on this website: (1) Strictly Necessarily Cookies and (2) Analytics Cookies.

Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the website and use its features and services, such as accessing secure areas of the website. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. 

Analytics Cookies: These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages.  These cookies do not collect information that identifies you. All the information that these cookies collect is anonymous and is used only to improve a website’s services.

Specifically, the Hilco Vision site uses Google Analytics Cookies.  Information collected by the Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, visit You may opt out of tracking by Google Analytics by visiting

Managing Cookies

You can enable, disable or delete cookies within your browser. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” menu).  Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser by choosing the option to delete cookies.  If you have disabled one or more analytics cookies, we may still use information collected from cookies prior to your disabled preference being set, however,
we will stop using the disabled cookie to collect any further information.

4.  Other Methods of Collecting Data

In addition to cookies, the Hilco Vision Sites employ pixel tags and/or web beacons to collect non-personally identifiable data.

Pixel tags or web beacons are small strings of code that provide a method for delivering a graphic image on a Web page or other document. Pixel tags and web beacons allow the operator of the Web page or other document, or a third party who serves the pixel tag, to set, read, and modify cookies. Pixel tags and web beacons may also be used to obtain information about the computer being used to view that Web page or other document. The entity that sends the tag can view the IP address of the computer that the tag is sent to, the time it was sent, the user's operating system and browser type, and similar information., and employ web storage to collect and store non-personally identifiable data in your browser.  Web storage functions similar to cookies as described above, however, by storing information in your browser we are given more space than traditional cookies.  We utilize both persistent and session web storage., and employ application caches to collect and store non-personally identifiable data. 

5.  Privacy of Children and Sensitive Consumer Information

Hilco Vision does not knowingly collect information from anyone under the age of 13., and do not knowingly obtain or store any Sensitive Consumer Information, such as Social Security Numbers and other government issued identifiers; insurance plan numbers; financial account numbers; information that describes the precise real-time geographic location of an individual; or precise information related to health or medicals conditions.

If we are made aware that we have received information from anyone under the age of 13 or Sensitive Consumer Information in violation of this Privacy Policy, we will use reasonable efforts to locate and remove that information from our records.

B.  Use of Information Collected

1.  Primary purpose

The information and data collected by the Hilco Vision Sites is primarily for the purposes of:

  • Ensuring that content and services from our site is presented to you in the most effective manner for you and your computer;
  • Providing you the services you request;
  • Notifying you about changes to our service and policies; and
  • Responding to your customer support inquiries.

2.  Contact

We may periodically contact you using information supplied to the site (i.e. to provide newsletters you have requested).  You may opt out of receiving certain communications by clicking on the unsubscribe link at the bottom of such emails.

Certain communications, such as those regarding changes to our policies or changes to services you have purchased, you may not opt out of. 

C.  Disclosure of your Personal Information

1.  Third Parties

We do not rent, share, sell, or trade personally identifiable information with third parties for their promotional purposes.

2.  Compliance with Law

Hilco Vision reserves the right to disclose your personal information, without prior notice to you, as required by law or when we believe that disclosure is necessary to comply with a law, regulation, or any legal request (e.g. court order or subpoena) served on our web site.  Furthermore, we may share your personal information when we believe it is necessary to address fraud or other illegal or prohibited activity perpetrated through Hilco Vision Sites or to prevent imminent bodily harm.  However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.

3.  Service Providers

We may employ service providers and other companies and individuals to perform functions and provide services on our behalf (such as payment processing, e-mail service, and account management).  These entities may have access to your personal information to the extent needed to perform their functions and also to provide you with the services that you have requested. 

D.  Changing or Deleting Your Information

If you are a registered user, you may review the personal information provided in your account registration. If your personally identifiable information changes, or if you no longer desire our service, you may update your personal information by contacting our Customer Care Department in the US at (800) 955-6544 or our Customer Service Department in the UK at 0800 59 11 50. In some cases we may retain copies of your information if required by law. For questions about your personal information, please contact our Customer Care Department in the US at (800) 955-6544 or our Customer Service Department in the UK at 0800 59 11 50.

E.  Security

We have implemented reasonable measures to protect the information we collect and store, taking into consideration the types of risks we face and the reasonable protections available to us. No method of protecting information is 100% secure, and we cannot guarantee its absolute security.

F.  Information for Users outside the United States

If you are visiting Hilco Vision Sites from outside the United States, please be aware that information we collect through Hilco Vision Sites will be transferred to and stored on our servers in the United States. By using Hilco Vision Sites, you acknowledge and consent to the transfer and processing of your non-personally identifiable information and personally identifiable information in the United States as described in this Privacy Policy. Please be aware that the data protection laws and regulations applicable to your non-personally identifiable information and personally identifiable information transferred to the United States may be different from the laws in your country of residence.

G.  Your California Privacy Rights

California law permits customers in California to request certain details about how their information is shared with third parties and, in some cases, affiliates, when the information is shared for those third parties’ and affiliates’ own direct marketing purposes. Under the law, a business must either provide this information or permit California customers to opt in to, or opt out of, this type of sharing.

We may from time to time elect to share certain information about you collected by us on Hilco Vision Sites with third parties or affiliates for those third parties’ or affiliates’ own marketing purposes. If you are a California resident, you may opt out of such future sharing and/or request information about our compliance with this law by contacting our Customer Care Department at:  Hilco Vision, 575 West Street, Mansfield, MA 02048. Any such request must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this mailing address.

H.  Privacy Practices of Third Parties

When you click on links to websites outside of Hilco Vision Sites, third parties may place their own cookies or other technological devices on your Internet browser, independent of  We have no control over these third parties and no responsibility for the technologies they employ.  To learn how a particular web site collects and uses your information, you should read the privacy policy of that website.

I.  Changes to Privacy Policy

We may modify this Privacy Policy at any time, so please review it frequently and at least each time you submit personal information to any Hilco Vision Sites. The date of the most recent revisions appear on this page. Changes are effective immediately upon posting. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your interactions with the Hilco Vision Sites.

J.  Questions

For questions or concerns regarding this Privacy Policy please contact one of our Customer Care Departments.

In the United States call (800) 955-6544 or write to: Hilco Vision, West Street, Mansfield, MA 02048.

In the United Kingdom call (+44 (0)1969 667688 or write to: Hilco Vision, Brunt Acres Road Industrial Estate, Hawes, North Yorkshire DL8 3UZ, United Kingdom.

In Australia call 1800 217 651 or New Zealand call 0800 522 151 or write to: Hilco Vision, 35 Ellemsea Circuit, Lonsdale SA, 5160 AUS.